VoIP and Collaboration

Improve the Way Your Employees Work in the office and remotely

IP Telephony

Hosted Cloud-Based VoIP Phone System

Small to Medium-sized businesses are increasingly turning to Hosted Cloud-Based Phone Systems for ease of use, costs to deploy and maintain, and mobility. These systems provide the Unified Communication capabilities that empower your team to have ad hoc video conferences, online chats, web presentations, and team meetings with the click of a mouse or by sending a simple email. Hosted Telephony Solutions provide the ease of use, mobility, and flexibility that was out of reach for many businesses of this size. CMC is proud to offer these hosted services from most of the Carriers in Maine.

*Consolidated Communications is our preferred partner for Hosted Telephony Solutions, bundling affordable dedicated Fiber Internet Connections with Cisco’s world-class Webex Telephony Solution

Premise/Public or Private Cloud-Based Systems

Companies requiring a dedicated phone system customized to their specific requirements often look to virtualization when purchasing a new phone system or when refreshing their existing telephony hardware. CMC has partnered with Mitel to provide a telephony solution that our customers can upgrade from the original proprietary hardware to a virtualized environment with a simple migration of their Mitel Licenses. Additional Unified Communications capabilities (MiCollab) can be added to the virtual environment, providing ad hoc video conferencing, online chats, web presentations, and team meetings with a click of the mouse or a simple email.

In addition to Unified Communication, a wide range of Mitel Contact Center applications can be layered on top of the Mitel MiVoice Business base software. Call to schedule a web demonstration of all the Contact Center functionality available:

• Contact Center Management
• Workforce Scheduling and Adherence
• Automatic Call Distribution
• IVR Routing
• Call Recording
• Agent and Supervisor Productivity Reports
• Integration with leading CRM solutions
• Website Integration